Shipping & Returns

What is Redo?
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When you opt-in for Redo at checkout, your return shipping label is included, allowing you to return item(s) in your order for an exchange or store credit for FREE.
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You can still return your items that meet our return policy criteria, (details below), for a refund, but you will be responsible for the cost of the return shipping label.
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All returns are still subject to the guidelines outlined in our Return Policy below. 

 Shipping:

• $7.95 flat-rate US shipping or FREE on orders over $100
• Orders are normally processed and shipped out within 1-3 business days. We set up at our Warrenton, TX location in March and October. There will be some shipping delays during these times. If you need your order by a certain date, please use one of the express shipping options and leave your ‘need by’ date in the notes.
• FREE local pickup is available in Abilene, TX (choose at checkout.)

Self Serve Returns:

• To start a return or exchange, visit our return portal here.

Phone or Email Returns:

• Returns must be requested and post-marked to us within 14 days from your date of receiving the item/s.
• Damaged item/s or mistakes made by us must be reported to us within 3 days upon of receiving item/s.
• Your item/s to be returned must be in new condition (tags still attached, no odor, pet hair or other user damage/wear/tear). Footwear must be returned in original box and packaging OR either wrapped/placed in another box or envelope with no tape or writing on it. We cannot resell with the shoe box damaged.
• Items that are final sale and cannot be returned for any reason are: accessories and all other non-clothing items, intimates, leggings, and sale/clearance items (any item discounted 25% or more off full retail price).
• Shipping charges (original and return) are the customer’s responsibility if not using Re:do as explained previously.